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{"default_refund_without_return_max_order_value":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"default_refund_without_return_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"449f8aa"}]},"default_refund_without_return_max_customer_return_ratio_pct":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"default_refund_without_return_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"449f8aa"}]},"refund_without_return_excluded_product_types":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"default_refund_without_return_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"449f8aa"}]},"default_cancel_paid_orders_allowed":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"default_cancel_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"449f8aa"}]},"default_cancel_sent_orders_allowed":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"default_cancel_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"449f8aa"}]},"default_cancel_requires_manual_review":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"default_cancel_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"449f8aa"}]},"communication_email_provider":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_email_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_email_from_name":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_email_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_email_from_email":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_email_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_email_reply_to":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_email_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_email_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_email_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_email_footer_text":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_email_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_whatsapp_provider":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_whatsapp_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_whatsapp_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_whatsapp_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_whatsapp_sender_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_whatsapp_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_chat_provider":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_chat_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_chat_base_url":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_chat_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_chat_account_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_chat_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_chat_inbox_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_chat_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"communication_chat_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"communication_chat_enabled","cfef_logic_field_is":"==","cfef_logic_compare_value":"yes","_id":"b5355fe"}]},"field_c3ea8ee":{"display_mode":"show","fire_action":"All","file_types":"png","logic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Client ID
Store ID
Bedrijfsinformatie
Bedrijfsnaam
Store basis URL
Store locale
Store Timezone
contact e-mail
Algemeen support e-mailadres
Algemeen support telefoonnummer
Algemene support URL
Logo URL
Primaire Brand kleur
Retourbeleid
Retourtermijn (dagen)
Retourlabel automatisch toestaan?
Nee
Ja
Retourlabel gratis voor klant?
Nee
Ja
Retouraanvragen altijd eerst handmatig beoordelen?
Nee
Ja
Refund zonder retour
Refund zonder retour toestaan?
Nee
Ja
Maximale orderwaarde
Maximale retourratio klant (%)
Uitgesloten producttypes
Electronics
High value
hygieneproducten
Annuleren (default)
Annuleren toestaan?
Ja
Nee
Annuleren toestaan als de bestelling al betaald is?
Ja
Nee
Annuleren toestaan als de bestelling al verzonden is?
Nee
Ja
Annuleringen altijd eerst handmatig beoordelen?
Nee
Ja
Beschadigd / defect product
Bewijs vereist?
Foto
Video
Geen bewijs
Standaard actie bij geldige claim
Refund
Reship
Handmatig beoordelen
Retour vereist bij schade (default
Nee
Ja
Vermist/vertraagd (default)
Vermist na X dagen zonder tracking update
Standaard actie bij geldige claim
Refund
Reship
Handmatig beoordelen
Automatiseringslimieten (globaal)
Max automatisch refund bedrag (€)
Max automatisch reship bedrag (€)
Communicatie
Escalatie E-mail
Taal
Nederlands
Engels
Duits
Frans
Spaans
Tone of voice
Formeel
Neutraal
Informeel
AI mag excuses aanbieden?
Nee
Ja
Bij voorkeur antwoorden via hetzelfde kanaal als de klant gebruikte?
Ja
Nee
Terugvallen op e-mail als het oorspronkelijke kanaal niet beschikbaar is?
Ja
Nee
E-mail communicatie inschakelen?
Nee
Ja
E-mailprovider voor klantcommunicatie
SMTP
Afzendernaam voor klantmails
Afzender e-mailadres voor klantmails
Reply-to e-mailadres voor klantmails
SMTP credential sleutel
WhatsApp communicatie inschakelen?
Nee
Ja
WhatsApp provider
Geen
Twilio
Meta Cloud
Trengo
WhatsApp credential sleutel
WhatsApp afzender-id / nummer
Chat communicatie inschakelen?
Nee
Ja
Chat provider
Chatwoot
Chat basis URL
Chat account ID
Chat inbox ID
Chat credential key
Platform info
E-Commerce platform
Woocommerce
Shopify
Anders
Helpdesk
Trengo
Zendesk
Anders
Betaalplatform
Mollie
Stripe
Adyen
Paypal
Anders
Fulfilment
In house (zelf)
Connextion
Anders
Product risico tags
De instellingen hieronder gelden alleen voor specifieke producttypes die afwijken van het standaard beleid.
Risk tags gebruiken?
Nee
Ja
High value (dure items)
High value actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Electronica
Electronica actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Fragile
Fragile actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Hygiëne
Hygiëne actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Custom made (maatwerk)
Custom made actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Gepersonaliseerd (gravure / naam)
Gepersonaliseerd actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Verbruiksgoederen
Verbruiksgoederen actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Perishable (bederfelijk)
Perishable (bederfelijk) actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Oversized (groot/zwaar)
Oversized (groot/zwaar) actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Hazmat (transportrestricties)
Hazmat (transportrestricties) actief?
Nee
Ja
Match methode
Product type
Categorie naam
Collectie naam
SKU prefix
Vendor/brand
Alleen via prijs
Match waarden (komma gescheiden)
Min prijs (€)
Aanvullende info
Overrides per risk tag
Tags die NOOIT “refund zonder retour” mogen (override)
High value
Electronics
Fragile
Hygiene
Custom made
Personalized
Consumable
Perishable
Oversized
Hazmat
Voor welke tags is bewijs ALTIJD verplicht?
High value
Electronics
Fragile
Hygiene
Custom made
Personalized
Consumable
Perishable
Oversized
Hazmat
Tags die ALTIJD handmatig beoordeeld moeten worden bij schade
High value
Electronics
Fragile
Hygiene
Custom made
Personalized
Consumable
Perishable
Oversized
Hazmat
Tags die NOOIT automatisch afgehandeld mogen worden (altijd mens)
High value
Electronics
Fragile
Hygiene
Custom made
Personalized
Consumable
Perishable
Oversized
Hazmat
Tags waarvoor NOOIT automatisch een retourlabel mag worden gestuurd
High value
Electronics
Fragile
Hygiene
Custom made
Personalized
Consumable
Perishable
Oversized
Hazmat
Bevestiging
Ik bevestig dat dit beleid correct is
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{"email_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"email","_id":"c026a14"}]},"smtp_host":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"email","_id":"c026a14"}]},"smtp_port":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"email","_id":"c026a14"}]},"smtp_username":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"email","_id":"c026a14"}]},"smtp_password":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"email","_id":"c026a14"}]},"whatsapp_provider":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"whatsapp","_id":"c026a14"}]},"whatsapp_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"whatsapp","_id":"c026a14"}]},"whatsapp_account_sid":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"whatsapp","_id":"c026a14"}]},"whatsapp_auth_token":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"whatsapp","_id":"c026a14"}]},"whatsapp_phone_number_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"whatsapp","_id":"c026a14"}]},"whatsapp_business_account_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"whatsapp_provider","cfef_logic_field_is":"==","cfef_logic_compare_value":"meta","_id":"c026a14"}]},"chat_provider":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"chat","_id":"c026a14"}]},"chat_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"chat","_id":"c026a14"}]},"chat_base_url":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"chat","_id":"c026a14"}]},"chat_account_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"chat","_id":"c026a14"}]},"chat_inbox_id":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"chat","_id":"c026a14"}]},"chat_api_access_token":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"chat","_id":"c026a14"}]},"platform_provider":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"platform","_id":"c026a14"}]},"platform_credential_key":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"secret_scope","cfef_logic_field_is":"==","cfef_logic_compare_value":"platform","_id":"c026a14"}]}}
Credentials communicatiekanalen
Let op! Vul dit formulier in apart per kanaal!
Client ID
Store ID
Type Secretset
email
whatsapp
chat
platform
other
Actieve secretset?
Ja
Nee
Omgeving
Production
Test
Interne credential key Email
SMTP Host
SMTP Port
SMTP Username
SMTP Password
Whatsapp provider
Twillio
Meta
Interne credential key Whatsapp
Whatsapp account SID
Whatsapp authentication token
Whatsapp telefoonnummer
Whatsapp Business account ID
Chat provider
Chatwoot
Interne credential key Chat
Chat Basis URL
Chat account ID
Chat inbox ID
Chat API access token
Platform
Woocommerce
Shopify
Magento
Anders
Interne credential key Platform
Opmerkingen
Send
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Full Name
Phone
Email
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